ClearDoc, Inc. D/B/A OpenReel
Last Updated Date: November 28th, 2022
Information We Collect
How We Use Your Information
Legal Bases for Use of Your Information
Cookies and Similar Technologies
Online Advertising and Advertising
How We Share Your Information
How We Protect Your Information
Retention of Information
Third Party Links and Features
Your Choices and Rights
Notice to California Residents
Notice to Nevada Residents
How To Contact Us
1. INFORMATION WE COLLECT
Information you provide to us. We collect information you choose to share with us, including information you enter through the Services. For example, when you:
- Create an account to use the Services, we may collect contact and registration information, such as your name, physical address, e-mail address, telephone numbers, and business information. If you are making any payments to us in connection with your use of the Services, we may also collect payment information, including your payment card number and associated billing information, and any other profile information you upload to your account.
- Interact with the Services, we may collect the content that you upload, including videos, audio, files, comments and other text, as well as other information you enter through the Services.
- Contact us with questions or for customer service, we may collect contact information, such as your name, email address, and phone number, as well as any information you provide in connection with your outreach.
- Participate in promotions, events, surveys, and sweepstakes, we may collect basic contact information and any other information you provide in connection with these activities.
Information we collect about our Customers’ users and subjects. We collect information from our Customers about their users, as well as the subjects or other third parties involved in their projects or to whom the Services are made available on behalf of our Customers. For example, a customer may provide us with users’ contact information, such as their name, e-mail address, telephone number, and business information. Additionally, we may collect any information provided by a user or subject during video recordings, including corresponding audio and text, as well as the device and usage information of users (as discussed in more detail in the “Information we collect through automated means” section below).
Information we collect through automated means. We may automatically receive and store certain information about the computer or device you use to access the Services. As discussed further below, we and our service providers, may use a variety of technologies, including cookies, to assist in this information.
- Device Information. We collect technical information associated with the device(s) you use to access our Services, including information related to your browser and operating system, IP address (the Internet address of your computer), unique device identifiers, device type, model, camera details, operating system and other information in accordance with your device settings and permissions, such as battery percentage, internet connection speed, and amount of storage available.
- Usage Information. We also collect information to better understand your use of our Services. This may include the webpage that you were visiting before accessing our Services, the webpages or features of our Services you use, how much time you spend there, date, time and use, how you engage with videos, and information about your usage preferences.
When you share content created through our Services, we also may collect device and usage information about how your recipient interacts with the content, including the recipient’s IP address and browser or operating system, as well as the number of times the recipient accesses your content and otherwise engages with your content.
Location information. When you use our Services, we may collect general geolocation information (such as your city/state inferred from your IP address). This information may be used to deliver tailored content through Services.
Information we receive from third party applications. We may receive information about you from third parties if you choose to integrate any third party application with the Services. This information could include, but is not limited to, an access token necessary to access that service and any information that you have permitted the third party to share with us. If you choose to sign-up and/or authenticate using a third-party account, you authorize us to obtain account information from the third-party platform. You may also unlink your third party account from the Services by adjusting your settings on the third party service. If you unlink your third party account, we will no longer receive information collected about you in connection with that service. Please remember that third parties’ use of your information will be governed by their own privacy policies and terms of service.
2. HOW WE USE YOUR INFORMATION
We use your information to provide, support, personalize, and develop our Services. In particular, we may use your information to:
- provide the information and Services you request;
- provide you with effective customer service;
- engage in transactions with you, including contacting you about your account, billing you or your organization for the Services, and processing payments;
- contact you with operational information and notices related to your use of the Services;
- contact you with special offers and other promotional content we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us);
- invite you to participate in promotions, sweepstakes, surveys and provide feedback to us;
- analyze use of the Services and improve the content, functionality and usability of the Services;
- secure the Services and investigate and help prevent fraud, security issues, and abuse;
- understand and resolve app crashes and other issues being reported;
- comply with any procedures, laws, and regulations where necessary for our legitimate interests or legitimate interests of others;
- establish, exercise, or defend our legal rights where necessary for our legitimate interests or the legitimate interests of others, including the enforcement of our Terms of Service, other usage policies, and other legal terms or controls, or to engage in other legal matters; and
- for any other purpose with your consent.
Aggregate/de-identified information. We may aggregate and/or de-identify any information collected through the Services so that such information can no longer be linked to you or your device (“Aggregate/De-Identified Information”). We may use Aggregate/De-Identified Information for any purpose, including without limitation for research and marketing purposes, and may also share such data with any third parties in our discretion.
3. LEGAL BASES FOR USE OF YOUR INFORMATION
If you are an individual from the European Economic Area (“EEA”), the UK, or Switzerland, our legal bases under the General Data Protection Regulation (“GDPR”) for using your personal information are as follows:
- Where we have your consent to do so;
- Where use of your information is necessary to perform our obligations under a contract with you (e.g., to comply with the Terms of Service and deliver the Services);
- Where use of your information is necessary for our legitimate interests or the legitimate interest of others (e.g., to operate our Services; provide security for our Services; prevent fraud; analyze use of and improve our Services; and for similar purposes); and
- Where use of your information is necessary to comply with applicable legal obligations.
4. COOKIES AND SIMILAR TECHNOLOGIES
To collect the information in the “Information We Collect Through Automated Means” section above, we and our service providers use web server logs, cookies, tags, SDKs, tracking pixels, and similar tracking technologies. We use these technologies in order to offer you a more tailored experience in the future.
- A web server log is a file where website activity is stored.
- An SDK is a set of tools and/or code that we embed in our applications and software to allow third parties to collect information about how users interact with the Services.
- A cookie is a small text file that is placed on your computer or mobile device when you use the Services, that enables us to: (i) recognize your computer; (ii) store your preferences and settings; (iii) understand the web pages of the Services you have visited; (iv), enhance your user experience by delivering and measuring the effectiveness of content and advertising tailored to your interests; (v) perform searches and analytics; and (vi) assist with security and administrative functions. Some cookies are placed in your browser cache while those associated with Flash technologies are stored with your Adobe Flash Player files.
- Tracking pixels (sometimes referred to as web beacons or clear GIFs) are tiny electronic tags with a unique identifier embedded in websites, online ads and/or email that are designed to: (1) collect usage information like ad impressions or clicks and email open rates; (2) measure popularity of the Services and associated advertising; and (3) access user cookie
As we adopt additional technologies, we may also gather information through other methods.
Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information (e.g., Internet Explorer; Google Chrome; Mozilla Firefox; or Apple Safari). You can also manage the use of Flash technologies, including flash cookies and local storage objects with the Flash management tools available at Adobe’s website. Please note that by blocking, disabling, or managing any or all cookies, you may not have access to certain features or offerings of the Services.
Except for strictly necessary cookies, all cookies used on our site will expire after a maximum of 1 year and thirty days. Below is additional information about the cookies we use and the purposes for which we use them:
5. ONLINE ANALYTICS AND ADVERTISING
Analytics. We may use third-party analytics services (such as those of Google Analytics and HubSpot) on our Services to collect and analyze usage information through cookies and similar technologies; engage in auditing, research, or reporting; assist with fraud prevention; and provide certain features to you. For more information regarding your options to control analytics cookies and tracking technologies, please review the “Analytics” section of the above chart.
Advertising. When you use the Services, we may display advertising to you about our products, services, and related features that we think may be of interest to you.
Notice Concerning Do Not Track. Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We are committed to providing you with meaningful choices about the information collected on our website for third party purposes, and that is why we provide our users with a “Forget this Device” option in our Apps, as well as the variety of opt-out mechanisms listed above. Because of the changing state of technology and indecision within the industry regarding the meaning of DNT signals, we currently do not make any guarantee that we will honor DNT signals. Learn more about Do Not Track.
6. HOW WE SHARE YOUR INFORMATION
We will share your information collected from and about you in the following ways:
At Your or Your Organization’s Direction. We may share information with third parties when you or your organization directs us to do so, such as when you use the Services to capture content or share content created via the Services, or access events hosted or led by our customers or other users.
Service Providers. We may share information collected with select third parties who use the information to provide services on our behalf, such as Services operation, surveys, web hosting, marketing and sales, billing and payments processing, analytics and online advertising, security, fraud prevention, and legal services.
Other Users of the Services and Individuals Involved in a Project. To the extent that you choose to make certain of your content or information available to other users or individuals involved in your projects, such information and content can be read, collected, and used by others with permission to view it. Each Customer determines which authorized users have access to the Customer’s account and Customer Data. Additionally, certain device and usage information (as detailed in the “Information we collect through automated means” section above) is available to other users or individuals involved in your projects.
Business Transfers. As we continue to develop our business, we may buy, merge, or partner with other companies. In such transactions (including in contemplation of such transactions), information may be among the transferred assets. If a portion or all of our assets are sold or transferred to a third party, user information would likely be one of the transferred assets. If such transfer is subject to notifications or restrictions under applicable laws, we will comply with such requirements.
Comply with Laws and Protect Our Rights and the Rights of Others. We may disclose your information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order or a subpoena. We may also disclose your information to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of the Services; to enforce or apply our online Terms of Service or other agreements; or to protect our own rights or property or the rights, property, or safety of our users or others.
7. HOW WE PROTECT YOUR INFORMATION
We implement a variety of security safeguards designed to protect your information. However, no method or transmission over the internet or electronic system is completely secure, so there is no guarantee that such data may not be accessed, disclosed, altered, or destroyed in connection with a breach of our physical, technical, organizational, or managerial safeguards.
When you create an account, you may be prompted to create a username and password. If you create an account with us, you are responsible for maintaining the confidentiality of your account password and for any activity that occurs under your account. We are not responsible for any loss or damage arising from your failure to maintain the confidentiality of your password. We urge you to change your passwords often, use a combination of letters and numbers, and make sure you are using a secure browser. If you have reason to believe that your interaction with us is no longer secure or if you suspect someone else is using your account, please let us know immediately by contacting us as indicated in the “Contact Information” section below.
8. RETENTION OF INFORMATION
We will retain your information for as long as your account is active or as needed to comply with applicable legal obligations. We will also retain and use your information as necessary to resolve disputes, protect OpenReel and our users, and enforce our agreements.
9. THIRD PARTY LINKS AND FEATURES
The Services may contain links, banners, or widgets to third-party sites, apps, services, and plug-ins. We may also incorporate third-party software (including open source software) in the Services. For example, when you record a video using the Services, you may have the option to incorporate stock content provided by a third-party stock content site. These links and features are provided for your reference and convenience only and do not imply any endorsement of information provided through these third-party links and features, nor any association with their operators.
10. YOUR CHOICES AND RIGHTS
Account Information. You may have rights to review, change, or remove personal information that you have provided in connection with the Services. If you want to exercise such an applicable right or if you wish to delete your account with us, please email us at firstname.lastname@example.org.
Additional Choices. You can also make certain choices by using the options described in the “Cookies and Similar Technologies” section above. If you no longer wish to provide us information through the Apps, you may also uninstall the Apps from your device.
Identifying the Data Controller and Processor. Data protection laws in certain jurisdictions differentiate between the “controller” and “processor” of information. In general, Customer is the controller of Customer Data, and OpenReel is the processor of Customer Data and the controller of account information, usage information (including, internet or other network or device activity, Services metadata, log data, location information), cookie information, and other information provided to OpenReel (collectively, “Other Information”).
International. When OpenReel acts as a controller, individuals in the EEA, the UK, Switzerland, and some other jurisdictions (such as Canada and Australia) have certain additional legal rights to do the following with personal information we handle:
- obtain confirmation of whether we hold personal information about them, and receive information about how it is used and disclosed;
- obtain a copy of the personal information, and in some cases, receive it in a structured, commonly used and machine-readable format, or have it be transmitted to a third party in such form;
- update, correct or delete the information;
- object to the use or disclosure of the information;
- withdraw consent previously provided for the handling of the information (without affecting the lawfulness of prior use and disclosure of the information); and
- obtain a restriction on the use of the information.
Individuals whose personal information is subject to the GDPR also have a right to opt out of our handling of their personal information for direct marketing purposes.
Additionally, individuals whose personal information is subject to the Brazilian General Data Protection Law (LGPD) have the following rights:
- confirmation of whether your data is being processed;
- access to your data;
- correction of incomplete, inaccurate, or outdated data;
- anonymization, blocking, or erasure of data;
- portability of personal data to a third party;
- object to the processing of personal data;
- information of public and private entities with which we shared data;
- information about the possibility to refuse providing personal data and the respective consequences, when applicable; and
- withdrawal of your consent.
Many of the rights described above are subject to limitations or exceptions under applicable law.
If you wish to exercise any of these rights, or raise a complaint on how we have handled your personal information, please contact us at email@example.com.
If you are seeking to exercise applicable rights with respect to information that we handle solely on behalf of a Customer, you should direct requests to that Customer directly.
Individuals also have a right to file a complaint with the relevant supervisory authority, but we invite you to kindly first give us an opportunity to address your concern.
11. CHILDREN’S PRIVACY
12. NOTICE TO CALIFORNIA RESIDENTS
California’s “Shine the Light” law gives California residents the right under certain circumstances to request information from us regarding the manner in which we share certain categories of “personal information” (as defined in the Shine the Light law) with third parties for their direct marketing purposes. We do not share your “personal information” with third parties for their own direct marketing purposes.
13. NOTICE TO NEVADA RESIDENTS
Certain Nevada consumers may opt out of the sale of “personally identifiable information” for monetary consideration (as such terms are defined under Nevada law) to a person for that person to license or sell such information to additional persons. We do not engage in such activity; however, if you are a Nevada resident who has purchased or leased goods or services from us, you may submit a request to opt out of any potential future sales under Nevada law by contacting us using the methods outlined in the “Contact Information” section. Please note we will take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.
14. INTERNATIONAL USERS
Your personal information collected through the Services may be stored and processed in the United States and in any other country in which OpenReel or its service providers maintain facilities.
As required by applicable law, we will provide an adequate level of protection for your personal data using various means, including, where appropriate:
- relying on a formal decision by the European Commission that a certain country ensures an adequate level of protection for personal data (a full list of such decisions may be accessed online here: http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm);
- entering into appropriate data transfer agreements based on language approved by the European Commission, such as the Standard Contractual Clauses (2010/87/EC and/or 2004/915/EC), which are available upon request at firstname.lastname@example.org
- implementing appropriate physical, technical and organizational security measures to protect personal information against accidental or unlawful destruction, accidental loss or alteration, unauthorized disclosure or access, and against all other unlawful forms of processing; and
- taking other measures to provide an adequate level of data protection in accordance with applicable law.
Any onward transfer is subject to appropriate onward transfer requirements as required by applicable law.
16. CONTACT INFORMATION
ClearDoc, Inc. dba OpenReel
9450 SW Gemini Dr
Beaverton, Oregon 97008-7105
Attn: Privacy Department