CUSTOMER SERVICE
Provide Clear, Quick Video Customer Service
OpenReel’s suite of video tools empowers customer service teams to deliver consistent, accurate communication that addresses individual client needs.
How Can Your Customer Service
Team Use Video?
Client Onboardings
An onboarding library or pre-recorded videos that can be utilized in a live onboarding ensure clients are able to smoothly navigate the new product or service your company offers and can rewatch as questions occur.
On-Demand Support
Utilize pre-recorded video instructions that troubleshoot problems customers’ may run into throughout their relationship with your product, ensuring customers can access the information they need anytime they need it.
FAQ Answers
By converting commonly asked questions into a helpful, informative video library, customer service specialists can provide clients with ongoing support before an issue even arises.
Technical Updates
If a product or service has a new update or feature, the Customer Service team is able to ensure a smooth roll-out with clear how-to videos that Account Managers can provide to clients
Ticket Responses
When text responses to support tickets are insufficient, quickly record, edit, and share a short video that empowers you to actively navigate the client to a successful resolution.
Personal Follow-ups
Whether you’ve onboarded a new client or chatted through your CRM, delivering a personalized thank you video is an attentive way to show your and your company’s dedication to their experience.
"Easy to use, amazing customer support, lovely UX and straightforward steps."
OpenReel's Powerful Video Tools
Are Built for Customer Service
Video Library
Screen Recording Software
Request a Video
Live Webinar Hosting
Video Library
Host and organize your FAQ videos in easily navigable video hubs.
Screen Recording Software
Easily provide visual guidance within your training, how-to, and demo videos by recording your screen. You can even use the teleprompter at the same time, so you never miss a step.
Request a Video
Share a recording link that allows customers to record a video of their product questions. The video will be sent directly to your library for easy viewing, streamlining after-hours support.
Live Webinar Hosting
Host live webinars for feature showcases or customer service office hours.
YOUR VIDEO FLYWHEEL™
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